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Please arrive at least 15 minutes prior to your appointment to allow time to park, fill out your intake form, and change into a robe if you wish. Give yourself extra time in the summer months to find parking. Arriving late may require the massage therapist to shorten your treatment time so as not to inconvenience other guests. The full service charge will still be paid in this circumstance.
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If you would like to use the infrared sauna prior to your appointment, please arrive up to 30 minutes early. Use of the sauna, locker, and shower facilities is complimentary with the purchase of any massage, body scrub or wrap, or facial. The use of these facilities without a spa service is $25.
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A credit card is necessary to hold all appointments. Payment options include cash, American Express, Discover, Visa, and Mastercard.
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Gratuities are greatly appreciated, but entirely at the discretion of the client. 15%-
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Please turn off your cell phones before entering the spa, to honor other guests’ relaxation.
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Please inform your therapist of any comfort preferences you may have, such as pressure, temperature, or music.
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As a part of your spa experience (massage, body scrub / wrap, or facial), please feel free to use our sauna, shower and locker facilities. We supply our guests with robes, spa sandals, shampoo, conditioner, body wash, and towels (hair dryers are not allowed or provided in the spa as the noise disrupts other guests’ sessions). Arrive early or stay late if you wish to enjoy these amenities.
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SpaFinder, SpaWish, and any discounted Gift Certificates are redeemable for REGULARLY-
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Sexual innuendo or action is not tolerated. If your therapist feels threatened or that any sexual innuendo or intention is occurring, he or she will end the session immediately. The guest is responsible for full payment.
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Clients’ modesty will be respected with proper draping at all times.
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Please be free of the use of illegal drugs and alcohol at the time of your service. We reserve the right to refuse service to, or reschedule appointments for those who are under the influence of drugs or alcohol (as the circulatory nature of massage and body therapies will increase the effects of drugs and alcohol in the body -
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Frequently Asked Questions:
This is my first massage -
Thank you for choosing Riverspointe Spa! All of our therapists are highly trained, and will answer any and all of the questions you may have about getting a massage. In general, this is what you can expect during your massage at Riverspointe Spa:
When you enter the spa, the receptionist will greet you, check you in for your appointment,
and have you change your shoes into our spa sandals. You will receive a brief tour
of the spa, and be shown to the locker rooms where you will change out of your street-
there are lockers provided to lock your belongings). Once
changed, you will be asked to fill out an intake form to determine your preferences
and considerations for your massage -
Your therapist will show you to your treatment room, and talk with you about your
goals and expectations for your massage (for relaxation, for deep tissue massage,
etc), and any special considerations to be aware of (Bruises? Allergies? Areas
to avoid? Areas of concern?). Your therapist will then step out of the room for
you to hang your robe, and get onto the massage table. Generally, your therapist
will ask you to start laying face-
As your therapist starts your massage, the pressure will begin light and relaxing.
He or she will work into a firmer pressure, and will check in with you to determine
what the perfect amount of pressure for you is. The pressure should never feel painful
or uncomfortable -
Your only job during your massage is to relax and receive the massage! Your therapist
will ask you a few questions about how the pressure is feeling, and your preference
for table temperature, but other than that, you’ll be left to your own thoughts.
If chatting with your therapist makes you feel more comfortable, then by all means,
chat away! However, our therapists are trained not to engage you in conversation
so that you can relax and get the most from your massage. Many clients drift deeply
into relaxation, or even fall asleep during the massage session -
Once your massage is complete, your therapist will leave the room and let you get
up and into your robe. They will be just outside of the door waiting with a glass
of water for you. You’ll want to drink a lot of extra water after a massage, because
massage increases the circulation of blood and fluids in your body, as well as loosens
toxins from tight muscles -
How much clothing should I take off for a massage?
You should only undress to your comfort level. Some people take everything off, some people leave their underwear on. Regardless of how much you disrobe, a modest draping will be used during your massage. You will be resting under a sheet for your massage, and your therapist will only undrape (uncover) the part of you they are working on—your back, one leg at a time, etc. Your therapist will be able to work a little more effectively into the gluteal area and hips with underwear removed, but it is entirely at your discretion.
Should I talk during the session, or just be quiet?
That is entirely up to you! If talking is part of your healing process, then by all means chat away! Generally, however, it is easier for the body to relax when the mind and mouth are at rest as well. Don’t feel like you have to “fill the silence”. Your therapist is not bored with the silence—giving massage is a very meditative experience.
What kind of pressure is the best? Is it “no pain, no gain”?
A massage should never cause you extreme pain. There is a ‘hurts so good’ kind of
pressure, and a ‘hurts so BAD’ kind. It should never cross your pain threshold.
On a scale of 1-
Is there anyone who shouldn’t get a massage?
As a general rule, EVERYONE can benefit from massage therapy. There may be certain
modalities or types of massage that will fit certain people better. For instance,
for the elderly, relaxation massage would be more appropriate than a faster-
What does my Massage Therapist want me to know?
- There is nothing ‘gross’ about anyone’s body. We get asked so many times “how to you deal with touching everyone’s bodies”? The human body is a beautifully crafted machine. Your massage therapist is only thinking of ways to relax your muscles and create a quiet space for you to get the most from your massage.
- It is most helpful to us for you NOT to help! If we are lifting an arm, leg, or
your head, don’t try to help by moving your limbs. This creates tension in your
body and negates the benefits of the massage. Sometimes this is easier said than
done! It can be helpful to think of yourself as a “wet noodle” or a rag-
doll as your therapist is lifting and moving your arms or legs. - We want you to get the most from your massage—so, if anything is uncomfortable, needs adjusting, if the music is not right, if our pressure is too much or too little—let us know!! Your massage is your time to relax, reflect, heal, and unwind. Let us know how to create the environment you need to do that.
- Emotional release can occur when receiving a massage—it is entirely normal to release stored emotional stress or trauma during a massage. This can be any range of expression such as crying, sighing, sniffling, muscle spasms, or putting words to what you’re feeling. This is a safe space for any emotional expression, and your therapist has been trained to help you through your healing process.
- Massage Therapy is non-
sexual therapeutic work. Sexual innuendos, suggestions, or physical actions are inappropriate and will terminate your session immediately. You will still be responsible for full- payment for your massage.
Massage Therapy is complimentary with any other form of bodywork, including chiropractic, physical therapy, and acupuncture—among others. Do talk with your other healthcare providers for their recommendations for the best form of bodywork for you.
FAQ’s, Policies, & Spa Etiquette
